Help for patients

Your queue number, step by step.

How booking works, what to do if the code doesn't come, and how to cancel or change your day.

1
Find your doctor
Open the link your clinic shared, or search Find a doctor by name, specialty or city.
2
Pick a clinic day
Choose the clinic and the day. Only days with places left online can be booked.
3
Enter your details
Your name, age and a mobile number (or an email). We text you a 6-digit code.
4
Type the code
You get your queue number and a link to follow the line from your phone.

Queue numbers

Getting a number

How do I get a queue number?

Open your doctor's page, tap Get a queue number, pick a clinic day and fill in your details. We text a code to your mobile; type it in and your number is confirmed. You don't need an app or an account.

Is my queue number an appointment time?

No. It's your place in line for that clinic day. Doctors often come from hospital rounds, so follow the live queue on your link and come in when your number is near.

Can I book for my child or my parents?

Yes. One mobile number can book you and up to 3 more people for the same clinic day, with numbers next to each other. Add them on the same form.

The day I want says “Full”. What can I do?

Pick another day, or choose the full day to join its waitlist (one person at a time). If someone cancels before the clinic starts, you are booked automatically and we text you your number.

I can't book online for my doctor.

Your doctor may keep every number for walk-ins, or online booking may be closed for now. Call the clinic, or come in as you usually do.

I don't have a smartphone.

Come in as you always have. The secretary adds walk-ins to the same queue, and the waiting room screen shows who's next.

The SMS code

I didn't get the code

I didn't get the SMS code.

Texts usually arrive within a minute. If yours hasn't:

Check the number you typed, starting with 09.
Check that your phone has signal and isn't blocking messages from unknown senders.
Tap Send a new code. Only the newest code works.
Or go back and give an email instead: the code then comes by email.

My code says it's wrong or expired.

A code works for 10 minutes and locks after 5 wrong tries. Tap Send a new code and use the newest one.

It says I asked for too many codes.

Each number can ask for 5 codes an hour. Wait a while and try again, or give an email instead.

Why didn't I get a code at all, but I'm booked?

Some clinics can't send texts at times. You're still in the line-up; the clinic may text or call to confirm.

What does “Remember this phone” do?

If you tick it after booking, your next booking at the same clinic from this phone, with the same number, doesn't need a code for 180 days. Don't tick it on a shared phone. You can tap Forget this phone on the booking form any time.

Your booking

Following, changing and cancelling

How do I see my place in line?

Open the link in your confirmation text. It shows the number now being served, how many are ahead of you and whether the doctor has arrived, and it updates by itself. The doctor's page on the same phone also shows your number.

How do I cancel?

Open the link in your confirmation text and tap Cancel my booking, then confirm. Your place goes to someone else and you can book again. You can cancel any time before you check in at the clinic.

Can I change the day instead?

Yes. On the same link, tap Change day and pick another of the doctor's clinic days. You can move a booking twice, before that clinic day starts. You get a new number at the end of the new day's line.

I lost the link.

Look for the confirmation text or email from ClinicHours. If it's gone, call the clinic: the secretary can find your booking.

I was late and my number was skipped.

Tell the secretary when you arrive. While the clinic is still running, they can put you back in line.

The doctor is late or the clinic is cancelled.

Your link and the doctor's page say so, often with the reason and the expected time. Booked patients usually get a text too.

Your information

Privacy

Who can see my details?

Your doctor and the staff of the clinic you booked with. Not other clinics, and not the ClinicHours team's admin pages. Read how records are kept safe and our privacy notice.

How do I get a copy of my record, or have it deleted?

Ask your clinic. The doctor can give you a copy of your record or delete your patient card.

Still stuck?

For anything about your booking, call or message your clinic: only they can see and change it. If the website itself isn't working, tell us.

ClinicHours is for clinic schedules and queue numbers only. For emergencies, go to the nearest hospital emergency room.

Help for patients

Your queue number, step by step.

How booking works, what to do if the code doesn't come, and how to cancel or change your day.

1
Find your doctor
Open the link your clinic shared, or search Find a doctor by name, specialty or city.
2
Pick a clinic day
Choose the clinic and the day. Only days with places left online can be booked.
3
Enter your details
Your name, age and a mobile number (or an email). We text you a 6-digit code.
4
Type the code
You get your queue number and a link to follow the line from your phone.

Queue numbers

Getting a number

How do I get a queue number?

Is my queue number an appointment time?

No. It's your place in line for that clinic day. Doctors often come from hospital rounds, so follow the live queue on your link and come in when your number is near.

Can I book for my child or my parents?

Yes. One mobile number can book you and up to 3 more people for the same clinic day, with numbers next to each other. Add them on the same form.

The day I want says “Full”. What can I do?

Pick another day, or choose the full day to join its waitlist (one person at a time). If someone cancels before the clinic starts, you are booked automatically and we text you your number.

I can't book online for my doctor.

Your doctor may keep every number for walk-ins, or online booking may be closed for now. Call the clinic, or come in as you usually do.

I don't have a smartphone.

Come in as you always have. The secretary adds walk-ins to the same queue, and the waiting room screen shows who's next.

The SMS code

I didn't get the code

I didn't get the SMS code.

Texts usually arrive within a minute. If yours hasn't:

Check the number you typed, starting with 09.
Check that your phone has signal and isn't blocking messages from unknown senders.
Tap Send a new code. Only the newest code works.
Or go back and give an email instead: the code then comes by email.

My code says it's wrong or expired.

A code works for 10 minutes and locks after 5 wrong tries. Tap Send a new code and use the newest one.

It says I asked for too many codes.

Each number can ask for 5 codes an hour. Wait a while and try again, or give an email instead.

Why didn't I get a code at all, but I'm booked?

Some clinics can't send texts at times. You're still in the line-up; the clinic may text or call to confirm.

What does “Remember this phone” do?

Your booking

Following, changing and cancelling

How do I see my place in line?

How do I cancel?

Open the link in your confirmation text and tap Cancel my booking, then confirm. Your place goes to someone else and you can book again. You can cancel any time before you check in at the clinic.

Can I change the day instead?

Yes. On the same link, tap Change day and pick another of the doctor's clinic days. You can move a booking twice, before that clinic day starts. You get a new number at the end of the new day's line.

I lost the link.

Look for the confirmation text or email from ClinicHours. If it's gone, call the clinic: the secretary can find your booking.

I was late and my number was skipped.

Tell the secretary when you arrive. While the clinic is still running, they can put you back in line.

The doctor is late or the clinic is cancelled.

Your link and the doctor's page say so, often with the reason and the expected time. Booked patients usually get a text too.

Your information

Privacy

Who can see my details?

Your doctor and the staff of the clinic you booked with. Not other clinics, and not the ClinicHours team's admin pages. Read how records are kept safe and our privacy notice.

How do I get a copy of my record, or have it deleted?

Ask your clinic. The doctor can give you a copy of your record or delete your patient card.

Still stuck?

For anything about your booking, call or message your clinic: only they can see and change it. If the website itself isn't working, tell us.

ClinicHours is for clinic schedules and queue numbers only. For emergencies, go to the nearest hospital emergency room.

Your queue number, step by step.

Find your doctor

Pick a clinic day

Enter your details

Type the code

Getting a number

I didn't get the code

Following, changing and cancelling

Privacy

Still stuck?

Your queue number, step by step.

Find your doctor

Pick a clinic day

Enter your details

Type the code

Getting a number

I didn't get the code

Following, changing and cancelling

Privacy

Still stuck?