Terms of service

Last updated 12 November 2026

These terms are between ClinicHours and the doctor who signs up (“you”), for your account and everyone you invite to it. By creating an account you agree to them. Patients who book a queue number are covered by the privacy notice.

1. The service

ClinicHours gives you a public doctor page, online queue numbers, a live queue, a clinic dashboard, patient cards and texts to patients about their visits. It is an administrative tool: it does not diagnose, give medical advice or make clinical decisions, and it is not for emergencies.

2. Trial, plans and payment

Every account starts with a free trial of 2 months. There is no free plan.
After the trial you pay for Solo (₱799 a month) or Team (₱1,499 a month) by GCash, Maya or bank transfer, in advance.
If the trial or your paid period ends, online booking closes and no new patients can be added; patients already booked can still be served, and your records stay.
Each plan includes a number of texts each month, and you choose which uses send texts. Texts you don't use carry over to the next month, up to one month's worth; carried texts have no cash value and aren't refunded. Texts past the included ones are billed at PHP 1.00 each (a text over 160 characters counts as 2 or 3) with your next payment, up to a monthly limit you set within the limit we allow. When only the last 50 texts of the month are left, recall texts, announcements and vaccine card links pause until the next month. During the free trial, texts stop at 100 in total and nothing extra is charged.
Charges for extra texts begin on 1 December 2026.
Prices may change with 30 days' notice; you keep the price you paid for the period already paid.

3. Money-back guarantee

Any plan payment (1, 3 or 6 months, 1 year or 2 years, and a dictation year paid with it) is refunded in full if you ask within 30 days of paying, and half if you ask from day 31 to day 90. After day 90 it isn't refunded and your account keeps its plan to the end of the period.
A refund is of money paid. Your account stops being paid on the refund date; you can pay again later to carry on, and your records stay.
SMS top-ups and extra texts already sent aren't refunded.
Ask the ClinicHours team by email or text; the refund goes back the way you paid (GCash, Maya or bank transfer).

4. Paying for 1 or 2 years

You may pay for 1 year (Solo ₱7,990, Team ₱14,990) or 2 years (Solo ₱14,390, Team ₱26,990) at once. A payment made while a period is still running starts when that period ends.
The money-back guarantee above applies: a full refund within 30 days of paying, half within 90 days, none after.
On a 1-year or 2-year plan, texts past the included ones and your top-ups aren't billed: they wait until the next month, and booking codes go to patients by email. You can buy a top-up of texts at any time.
Voice dictation can be paid for a year at once: ₱1,990 a doctor.

5. Your responsibilities

Keep your clinic hours, doctor details and PRC information accurate.
Keep your sign-in private, and give staff only the access they need. You are responsible for what is done with your account and your staff's sign-ins.
You are the personal information controller of your patients' information. Tell patients how you use it, take their consent where the law needs it (walk-ins and phone bookings included), and answer their requests. ClinicHours processes it for you under our data processing (outsourcing) agreement.
Medical decisions, prescriptions and certificates remain yours.
Don't use ClinicHours to send texts that aren't about patients' visits, or to break the law.

6. Our responsibilities

Keep the service running and your data secure and backed up, and keep each account's data separate.
Access your patients' records only to run or fix the service, or when the law requires it.
Tell you without delay about a personal data breach that affects your account.

7. Suspension and ending

You may stop using ClinicHours at any time. We may suspend an account that is unpaid for a long time, gives false information (for example, a doctor who is not who they say) or misuses the service; patients already booked keep their queue links. When you leave, you may ask for a copy of your patient records; we then delete them, except what the law requires us to keep.

8. Limits of liability

We work to keep ClinicHours available and correct, but texts and the internet can be delayed or fail. To the extent the law allows, ClinicHours is not liable for indirect losses, and our total liability is limited to what you paid us in the 12 months before the claim.

9. Changes and governing law

We may update these terms and will tell you in the dashboard or by email before changes take effect. These terms are governed by the laws of the Philippines. Questions: privacy@clinichours.ph.

2. Trial, plans and payment

Every account starts with a free trial of 2 months. There is no free plan.

After the trial you pay for Solo (₱799 a month) or Team (₱1,499 a month) by GCash, Maya or bank transfer, in advance.

If the trial or your paid period ends, online booking closes and no new patients can be added; patients already booked can still be served, and your records stay.

Each plan includes a number of texts each month, and you choose which uses send texts. Texts you don't use carry over to the next month, up to one month's worth; carried texts have no cash value and aren't refunded. Texts past the included ones are billed at PHP 1.00 each (a text over 160 characters counts as 2 or 3) with your next payment, up to a monthly limit you set within the limit we allow. When only the last 50 texts of the month are left, recall texts, announcements and vaccine card links pause until the next month. During the free trial, texts stop at 100 in total and nothing extra is charged.

Charges for extra texts begin on 1 December 2026.

Prices may change with 30 days' notice; you keep the price you paid for the period already paid.

3. Money-back guarantee

Any plan payment (1, 3 or 6 months, 1 year or 2 years, and a dictation year paid with it) is refunded in full if you ask within 30 days of paying, and half if you ask from day 31 to day 90. After day 90 it isn't refunded and your account keeps its plan to the end of the period.

A refund is of money paid. Your account stops being paid on the refund date; you can pay again later to carry on, and your records stay.

SMS top-ups and extra texts already sent aren't refunded.

Ask the ClinicHours team by email or text; the refund goes back the way you paid (GCash, Maya or bank transfer).

4. Paying for 1 or 2 years

You may pay for 1 year (Solo ₱7,990, Team ₱14,990) or 2 years (Solo ₱14,390, Team ₱26,990) at once. A payment made while a period is still running starts when that period ends.

The money-back guarantee above applies: a full refund within 30 days of paying, half within 90 days, none after.

On a 1-year or 2-year plan, texts past the included ones and your top-ups aren't billed: they wait until the next month, and booking codes go to patients by email. You can buy a top-up of texts at any time.

Voice dictation can be paid for a year at once: ₱1,990 a doctor.

5. Your responsibilities

Keep your clinic hours, doctor details and PRC information accurate.

Keep your sign-in private, and give staff only the access they need. You are responsible for what is done with your account and your staff's sign-ins.

You are the personal information controller of your patients' information. Tell patients how you use it, take their consent where the law needs it (walk-ins and phone bookings included), and answer their requests. ClinicHours processes it for you under our data processing (outsourcing) agreement.

Medical decisions, prescriptions and certificates remain yours.

Don't use ClinicHours to send texts that aren't about patients' visits, or to break the law.

7. Suspension and ending